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View our Lifetime Limited Warranty

Print out a Customer Registration and Warranty Card

Warranty, Service and Support
Consumer Direct / Store Direct

Toll Free Customer Support Hotline

Nova's toll free customer support line is printed on all marketing tools, retail box, user guidebook and warranty card so the customer knows how to get a hold of us.  This support line is always answered by a knowledgeable and caring customer service person during Nova's business hours of 8:00 am - 5:00 pm pacific standard time.  Nova's customer service can take care of all requests that may include how to use the brake, how to adjust the brake, sending a part and shipping and picking up the warranty item. 

Warranty

• All product frames:  Lifetime Warranty
• Hand brake System:  5 Year Warranty
  (the hand brake system includes: brake housing, cable wire, brake handle)
• All other parts:  1 Year Warranty
  (seat, wheels, hand grips, tips, height adjustment knob and screw, foam backrest, seat clips, dust caps, forks, cable cover, brake shoe, brake spring)

Nova Customer Service:

1-800-557-6682